Help Center

Our order processing time is 24-48 hours once the order has been placed, excluding weekends and holidays. If Free First Class Shipping was selected as your shipping method at the time of checkout, the order will require the full 48 hours to be processed. NOTE: During the busy holiday season or after holiday promotion, processing can take up to 72 business hours.

Order confirmation emails are sent within 12-hours of the order being placed. If a contact email was not provided at the time of checkout, or an incorrect/invalid email address was entered, the confirmation email will not be properly sent to your inbox. Please also be sure to check your junk/spam folder if it does not appear in your inbox. Please verify the information at the time of checkout to avoid further issues. If you believe that the email was not received due to the reasons mentioned, please feel free to contact us regarding the matter and we will provide you with your order number along with your tracking number (if the order has already begun processing).

Shipping labels are created prior to the order being shipped, which creates a corresponding tracking number for the package. Once created, you will receive a shipping confirmation email; please note that this does not indicate that the order has been shipped out. During this stage in the fulfillment process the order will process through our shipping department in preparation for shipment. In the event that an item in your order is unavailable, you will receive an email from our customer service team to resolve any issues. Additionally, the tracking will update once the package is received and scanned by the courier.

Yes! We currently offer FREE First Class Shipping for all US orders valuing over $50 (excluding applicable tax). Once your cart reaches the minimum amount of $50, the free shipping option will be available for selection.

We ship all orders in discreet packaging with no logos or labels of affiliation.

If you receive a defective product from our website, please notify us within our 30-day after the sales warranty period and we will be sure to assist you in the returns process. Prior to contacting us please ensure to include the following items in your email for a speedy process:

1. Order number

2. Images / Video of the defective item, clearly showing the issue at hand

3. A detailed description of the issue you are facing with the product

Please send the above information to info@thevapeshopla.com

Please note that all minor scratches, cosmetic issues, and discoloration are considered normal wear and tear, which are not covered by our warranty.

We currently offer a 30-day after sales limited warranty for all manufacturer defective items purchased from our website, with some restrictions*. The warranty period will begin once the package has been delivered in correspondence to the order’s tracking history. Once the item has been in the hands of the customer after the warranty period, the item(s) will be no longer eligible for a refund/replacement.

Orders placed online with The Vape Shop have a 30 Day Return Policy. We gladly accept returns of unopened, unused, undamaged, or defective items purchased on our website for a refund or exchange within 30 days of original purchase. Please email us if you have any questions and the more details you are able to provide, the faster the situation can be handled.

If you received a “Gateway error”, and did not receive an order confirmation email, this may be the result of a declined transaction. A “Gateway Error” indicates that the card used for purchase was declined. Your card may have been declined due to an incorrect billing address entered at the time of checkout (including the name on the card). Please note that the billing information must accurately match the information attached to the card, as any discrepancies will result in a failure to place an order. Additionally, you may verify the billing information on file with your banking institution. If you see a pending charge on your account, it is important to note that this is not an actual charge. Since the card was declined, we were unable to receive any payments from you. Therefore, the pending charge is the result of the card issuer holding the funds from your account that was intended to be used for a purchase. The funds should become re-available to you within 2-3 business days (depending on the processing time of the card issuer). Alternatively, you may contact your banking institution to inquire about expediting the process to release the funds back into your account.

Unfortunately, we are unable to apply coupon codes to orders after they have been placed. Please ensure to input your coupon code prior to purchase to be receive any available discounts.

In a rare case that an item that you purchased is found to be out of stock during the fulfillment process a member from our support team will contact you immediately to inquire about a possible substitution. Please note that in certain circumstances, we reserve the right to issue a refund for an out of stock item and to ship out the rest of the contents of the order in an effort to minimize any further delays. Alternatively, if the out of stock item greatly affects the rest of the order, we may issue a full refund for the order.

Unfortunately, we currently do not offer phone support at this time, as our most efficient method of communication to our customers is via email. Our normal response time is between 24-48 business hours, excluding weekends and holidays.

Our website support hours of operation are from 9am - 4pm PST, Monday - Friday, excluding holidays.

Normally, popular items are restocked within 2 weeks. However, we do not guarantee that some items will be restocked on our website.

Unfortunately, the majority of the devices on our website do not include batteries as several manufacturers do not include them with the devices. You may verify if the device you wish to purchase contains batteries by reviewing the product description on the corresponding product listing page. However, we do offer a number of different brands and types of external batteries at a discounted price when purchased with a device. You can find the external battery add-on option on any listing for starter kits and box mods that require them.