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    RETURNS

     

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    Your satisfaction is of the upmost importance to us. If you are dissatisfied with your purchase, our policy lasts 14 days on most items. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

     

    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

     

    Several types of goods are exempt from being returned. Due to health and sanitary concerns, the following products cannot be returned: cartomizers, bottled liquid, drip tips, batteries, rebuildable devices and atomizers. Our Return Policy EXCLUDES any products of this kind

     

    Additional non-returnable items:

    * Gift cards

     

    To complete your return, we require a receipt or proof of purchase.

    1. Email us at thevapeshop323@gmail.com, and provide us with the following information:

      1. Date of Purchase

      2. Invoice/Receipt Number

      3. Items requesting to be returned

      4. Reason for return

    2. Upon receiving your email, if approved, an RMA number will be provided to you.

    3. Repackage the item(s) including all original parts, packing material, instructions, etc., in its original condition. Poor repackaging or the return of damaged merchandise could result in refusal of your return and loss of any refund or replacement item. Items MUST not have any damage must not have been used.

    4. Ship the item (at your expense and your choice of carrier) to the address with which you were provided with on the RMA Approval Email.

     

    Please do not send your purchase back to the manufacturer.

     

    Refunds (if applicable)

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain amount of days.

     

    Late or missing refunds (if applicable)

    If you haven’t received a refund yet, first check your bank account again.

    Then contact your credit card company, it may take some time before your refund is officially posted.

    Next contact your bank. There is often some processing time before a refund is posted.

    If you’ve done all of this and you still have not received your refund yet, please contact us at thevapeshop323@gmail.com.

     

    Sale items (if applicable)

    Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

     

    Exchanges (if applicable)

    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at %{email %> and send your item to: 125 N. Western Ave Suite 104, Los Angeles, CA, 90004, United States.

     

    Gifts

    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

     

    If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

     

    Shipping

    To return your product, you should mail your product to: 125 N. Western Ave Suite 104, Los Angeles, CA, 90004, United States.

     

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

     

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

     

    If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.