Free Domestic U.S. Shipping on Orders Above $50

Note: Option available whenever the final cart price is above $50 after coupon code or any special discounts. You must select Free Shipping during checkout to be eligible and it will be shipped with First Class, which can take the full 48 business hours to be processed.

 

When will my order be shipped?

There is a 24-48 hour processing time for all orders, with most orders sent out for delivery within 24 business hours. We strive to ship orders out as quickly as possible with processing priority to customers with paid shipping. After the processing period, a tracking email will automatically be sent to the email on the order to showcase that the package is ready for shipment and sent to USPS for shipping deliveries. All shipping transit times are estimated delivery time.

Note: During the busy holiday season and after holiday sales, processing can take up to 72 business hours. Our team works hard every day to ensure customers receive packages as soon as possible so we greatly appreciate your patience.

We process orders from 9am PST - 4pm PST on weekdays. We do not process orders on Saturdays, Sundays, and U.S Federal Holidays.

 

Where do you ship to?

We ship to all 50 States in the U.S, Puerto Rico, Guam, U.S Virgin Islands, APO, and FPO addresses. For armed forces, please select APO/FPO addresses for the correct shipping method.

We currently do not offer international shipping.

Please note: Certain orders will be shipped to the cardholder's verified billing address. If we are unable to verify this address, the order will be canceled without notice. Additionally, certain orders are going to be shipped with signature confirmation (Someone must be available to sign for the package).

 

Estimated Transit Times

• USPS First Class Mail ("snail mail") 4-10 business days* in transit
• USPS Priority (standard shipping) 2-4 business days* in transit
• USPS Operations Date: Monday - Saturday
• APO/FPO: For orders shipped to military addresses, the shipment can take up to 14 days in transit.

 

Late Shipments

Due to high volumes of packages that USPS receives, please keep in mind that tracking information may not be automatically updated. While USPS offers reliable and expedient service, errors and delays may occur. Errors and delays caused by or as a result of USPS are not the responsibility of The Vape Shop LA and must be resolved by contacting USPS directly in the contact provided below. We do not guarantee transit times and shipping fees are non-refundable through us.

For more information, please contact the carrier directly. If you feel your shipment was late due to a service failure, a claim can be filed by contacting the shipping carrier:

USPS® Customer Service

Call 1-800-ASK-USPS® (1-800-275-8777) to file a claim

Hours of Operation

Monday - Friday 8 AM - 8:30 PM ET

Saturday 8 AM - 6 PM ET

https://www.usps.com/help/welcome.htm

 

Order Tracking

Once your order has been shipped, the tracking number will be sent to the email address registered to your account. This information can also be viewed when logged into your account in the "my account" page.

Please do not be alarmed if the delivery confirmation (USPS version of tracking) for your package has not updated in a few days. USPS delivery confirmation does not update until the package has reached a sorting facility, transit locations, or your local post office. There are no updates in between and all delivery issues should be addressed with your local post office.

USPS offers speedy and reliable service at a low cost. However, they can and will occasionally make the mistake of misrouting a package. Unfortunately, these errors are out of our control and we are not responsible for errors or delays by USPS.

 

Incomplete or Incorrect Address Submissions

Please review your shipping address carefully when placing an order. Errors in the shipping address will cause delays in transit times or returned orders. We will not reship the order until it is returned to us by the courier and the customer has paid for the cost to reship the order.

 

Lost & Undelivered Packages

Lost or undelivered packages are not the responsibility of The Vape Shop LA, and any issues arising from packages not received must be resolved by the customer, with the postal carrier in use. The Vape Shop LA strives in the upkeep and resolution of such matters, and any erroneous shipping issues must be reported within 48 hours of the last tracking update.

Please note that erroneous and incomplete address submissions inputted by the user will cause delays, returns, and other issues that will impact the successful shipping of your order. The Vape Shop LA is not responsible for any and all costs associated with erroneous and incorrect address submissions inputted by the user.

 

How are replacement parts shipped?

All replacement shipments and warranty shipments are shipped using USPS First Class Mail.

 

Have more questions or concerns? Please contact us.

PAGE UPDATE: 01/26/19